FAQs + Policies


Turnaround Time & Shipping 
Due to high volume of orders, the current turnaround time is 7-14 days {we promise it's worth the wait!} This won't mean that every order will ship in 7-14 days, but it could be the maximum amount of days it could possibly take, until it ships. If you are in a rush to receive your order, please send us an e-mail and we would be happy to let you know what our current turnaround time is. You can usually expect your order to come within 2-10 business days after shipment for Canadian orders and up to 10-14 business days for US and other countries. Please note that because the shop is located in Canada, your order shipping to the USA could take longer than 14 business days due to border crossing and customs. 
Delivery Policy 
We ship all items using Canada Post. Please note that there are TWO options to ship within Canada - Lettermail and Tracked Parcel. Lettermail shipping is NOT tracked or insured, so there is no insurance or replacement if your order does not arrive. There is also no way to track your order if it is sent via Lettermail shipping. Tracked Parcel shipping is the other option. You will receive a tracking number and your parcel will include up to $100 insurance. If an order does not arrive, it is not the responsibility of Macey + Co to replace your order. We recommend upgrading your shipping to tracked and insured.
For USA orders, please note there is a tracked AND untracked option. If you choose tracked, the package is insured for the value and you will receive a tracking number upon shipping. Please note we are not responsible for custom/duty charges at the border or lost or stolen packages. Please double check your shipping address when purchasing. 
International Shipping
We ship worldwide! Feel free to use the currency button to choose your currency. Please note that at checkout the currency will be shown in Canadian Dollars, but if you are purchasing from another country, your Credit Card will convert it to you currency. International shipping automatically comes UNTRACKED. If you would like a tracked option, please email hello@maceyandco.com for a quote based on your location. 
Sizing/Options
All listings will include the size of each bow. If you have chosen a nylon headband, these are designed to fit newborn - toddler and to grow with your babe! These bands are soft on their head with lots of stretch. All heads vary in size, feel free to stretch out the band as much as you'd like if you feed it is snug on your little ones head. We use high quality bands that won't get "run lines" if tugged on. We offer both nude and black headbands. All come automatically on a nude band, please memo in notes if you would like your bow on a black band and we will substitute it for you!
Bundle Codes
If bundling bows in groups of 3, 6, 9 or 12 - use the code BUNDLE3 {change number based on quantity} to save $1 per bow! Sale bows and mystery bows can not be used in conjunction with bundle codes. 
Return Policy
Due to the limited and handmade nature of our products, we do not take any returns, exchanges or order cancellations. If your product has been damaged during shipping, we will be happy to replace it for you. If you are for any reason unsatisfied with your purchase please contact us at info@maceyandco.com
 
 
Any other questions? Want to collaborate? Send us an email to info@maceyandco.com.